Jun 12, 2026 Leave a message

HENTO VIP Customer Policy

Which rights can the VIP customers enjoy?

 

The VIP customers can usually enjoy the following rights:

 

1.Enjoy discount when he or she place order again. Usually the discount is at least 5%,based on the retail price. Except the handful special-sale products, almost all of the products can be discounted by more than 5%.

2.Get commission: which is 1% of the total amount of the orders which the new customers place, if the regular customers introduce new customers to our  company. For the details, please read for reference.

3.Prioritize rights to deal with their orders. In the busy season, there are a lot of orders needing our workers to deal with. The VIP customers' order will be earlier dealed than the other orders.

4.The opportunity to win a lottery. The detailed introduction is in this article:.

5.The priority right to know our company news. For examples, when our company will hold sales promotion, or develop new products, we will notice our VIP customers at the first time.

VIP Customer's Rights

How to Become one vIP customer?

 

There are two ways to let you to become VIP customer.

How TO Become One VIP Customer
 

1.Free way. Anyone who placed one order to us in the past, and he/she showed positive review on his or her social platform, such as  Facebook, LinkedIn, Twitter, Wechat and so on, or give 5 stars review on Alibaba. After he/she sent the screenshot to the sales representative, he or she will be registered as one VIP customer.

 

2.Arrange reserve. If some one haven't placed order to us, he or she can also become one VIP customer if he or she pay USD 500 to us as a reserve. This reserve can be regarded as part amount of the goods for the last order. That is after the customer place one order and give positive review, he or she can use this reserve to be part payment of the goods, while he or she can be kept as one VIP customer.

When you become one VIP customer, you will get a VIP card. Please show your VIP card before you enjoy VIP services. 

 

In order to standardize management, from 1st September,2019, all VIP customers need to show VIP card when he or her enjoy VIP services. If you are already one VIP customers of our company but have not yet received a VIP card, please let your sales representative know. She will help you to deal with this affair.

HENTO VIP Card
HENTO VIP Card 2

 

Instruction for using VIP card

 

In order to help you use your VIP card well, please read this instruction carefully.

 

 

Please make sure that your card is in activation state when you get your VIP card. The VIP Card can be used only when it is activated. If your card is not activated, please choose one of the following three methods to activate your card:

 

1.If you get the VIP card by spending $500,usually the sales representative helped you to activate it before the card is sent out. And the sales representative usually helped you to write down the valid date on the right of "VALIDITY PERIOD" on the card. You only need to check the information and then begin to use it.

 

2. If you get your VIP card after purchasing the goods and showing positive review on your social platform(such as Facebook, LinkedIn, Twitter, Wechat and so on.),please do send the screenshot to your sales representative after you made the positive review. Your sales representative will help you activate the card. In order to make it easier for you to remember the valid period, please use the sticky note paper to write the validity period and paste it on the right side of the "Validity Period" after you got the physical card in your hand. If it's an electronic card, you don't need do anything, because your sales representative has already helped you to write down the valid period before he or she sent it to you.

 

3. If you get your VIP card by one special way, please refer to the second way to active your card. It is important to remind that this card is usually valid for only one week.

 

In order to protect your personal rights, please sign your name on the back of the card. If your sales representative has already helped you to write down your name, you needn't sign again.

 

The cardholder's information and the valid period of every card are recorded in the company's database. Both physical card and electronic card are equally valid. Please don't alter your card because the unauthorized modifications are invalid.

For your convenience, there is a brief instruction on the back of the card. Please check it at any time.

 

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